Return policy

Would you like to return an item? We do everything we can to make your purchase with us as smooth as possible. Your satisfaction is important to us and we are happy to assist you to ensure that your return process is pleasant and hassle-free. However, please note that

  1. under certain circumstances, not all return costs can always be covered by us
  2. Return shipments from abroad always require prior approval from us due to high freight costs

Thank you for your understanding.

  1. Return period

As a rule, you have the right to return items within 14 days of receipt. If you would like to return an item, please send us our return form in advance

  1. Condition of the goods

As some items are hygiene articles, they must be in unused condition.

  1. Refund of the purchase price

The refund of the purchase price will be made by bank transfer to your account. Please be sure to state your bank details on the return form.

  1. Reimbursement of the return costs

We will bear the return costs in the following cases

  • Wrong article delivered
  • Goods defective or damaged
  • Missing parts or accessories

In the following cases, we ask you to clarify the return costs with us before returning the goods

  • Wrong size or fit
  • Quality does not meet your expectations
  • Change of mind PureFlow Filtersyteme GmbH
  • Other reason (please specify)

Purchase from:

Reason for the return

Return request

Privacy policy

Please send the article to:

PureFlow Filtersysteme GmbH


Kirchenlamitzer Str. 97

D 95213 Münchberg

Thank you for your cooperation. If you have any questions, please do not hesitate to contact us.